What Payment Methods do We Accept?
We accept Apple Pay, Google Pay, and all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Can I Cancel My Order?
We are unable to cancel orders once they have been placed. If you no longer want your items, you are welcome to initiate a return.
The Shipping Address on My Order is Incorrect! Can I Change It?
Once an order is placed, we are unable to update the shipping address. We recommend contacting the carrier directly for any address changes. For further assistance, please contact us at [email protected].
I Forgot to Add a Promo Code or Referral Credit. What Should I Do?
No problem! Please contact our customer service team at [email protected]. They can assist you with applying your promo code or referral credit to your order.
Which Shipping Carriers do We Use?
We use FedEx, UPS, and USPS for domestic orders, and DHL and Canada Post for international orders. Detailed shipping options are available at checkout.
When & Where will My Order Ship?
We offer global shipping and ship your orders from the warehouse closest to your location. Currently, we operate warehouses in China, the United States, and Europe to ensure faster delivery. If the nearest warehouse is out of stock, your order will be shipped from another location at no additional cost to you. Once your order has been dispatched, you will receive a confirmation email with tracking information.
How Do I Start a Return?
- To initiate a return or exchange, please contact us at [email protected], providing your order number.
- Refunds will be issued to the original payment method or as store credit. If the original payment method is unavailable, a store credit will be issued instead.
- Please expect your bank to process the refund within 7-21 business days after we have received the returned items.
What is Your Exchange Policy?
We no longer facilitate direct exchanges. For an exchange, please initiate a return and place a new order for the desired product.
What are Non-Returnable Items?
Items labeled as “Final Sale” or “Clearance” are not eligible for returns. Returned products must be unwashed, unused, and undamaged to qualify.